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How 8500g Handles Your Personal Information

When you open an account and fund it through bKash, Nagad, or Rocket, you share personal details with us. This page explains exactly what we collect, why we hold it, and what you can do about it — no legal fog, just straight answers.

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8500g How 8500g Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about your personal data, want to update your details, or need to request deletion of your account, our support team handles privacy requests directly. Reach us through live chat on the site, or send a message to our support email. We aim to respond within a few business days and will confirm receipt of any formal data request.

Live Chat Open the chat widget on any page of the site. Our team handles privacy questions alongside general account support during operating hours.
Email Support Send your data request or privacy question to our support address. Include your registered phone number so we can locate your account quickly.
Account Settings Some data corrections — like updating your phone number or email — can be made directly inside your account settings without contacting support.
DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

We take a practical approach to data security: your account is protected by OTP verification on login, and payment details entered through bKash, Nagad, or Rocket are never stored on our servers — those transactions pass through the wallet provider's own secure flow. Here is how we handle the four areas that matter most to you.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can adjust cookie preferences in your browser settings at any time without losing your account.

Account Security

Every login triggers an OTP to your registered number. If you notice a login you did not make, contact support immediately and we will lock the account and investigate within one business day.

Data Retention

Active account data is held while your account remains open. If you close your account, personal data is deleted or anonymised within the period required by our operational obligations.

Your Access Rights

You can request a copy of the data we hold on you, ask us to correct inaccurate details, or ask for full deletion. Submit the request via live chat or email and we will confirm the outcome in writing.

Common Questions About Your Privacy

These are the questions we hear most often about how we handle personal data on 8500g. If your question is not here, reach us through live chat.

We collect your name, phone number, email address, and the payment method you register with — bKash, Nagad, or Rocket. Device and session data is also logged to protect your account from unauthorised access.

We do not sell or share your personal data with advertisers or unrelated third parties. Data may be shared only where required by law or to process your transactions through your chosen payment provider.

Contact our support team via live chat or email with your registered phone number. We will locate your account, confirm your identity, and respond to your request within a few business days.

No. Payment transactions flow through each wallet provider's own secure system. We record transaction references and amounts for your account history, but we do not store your wallet PIN or full payment credentials.

Once you close your account, personal data is deleted or anonymised within the period our operational obligations require. You will receive confirmation when the deletion is complete.

Your data is handled with encryption in transit and at rest regardless of where you access from. Availability and the applicable data rules depend on your local law and the eligible regions we serve.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.